8. Gate 5: readiness for service
Gateway Review 5: readiness for service covers the activity up to contract signature or agreement to place work with an existing supplier or partner. This review focuses on assessing:
- whether the solution is robust before delivery
- how ready the organisation is to implement the business changes that occur before and after delivery
- whether there is a basis for evaluating ongoing performance.
This review takes place preferably before commissioning to take advantage of the procurement team.
- Asset management.
- Post occupancy evaluation.
- Agency responsible for service delivery and asset maintenance.
- Service Division monitors service delivery and financial sustainability.
- Infrastructure Planning and Delivery (IPD) monitor defects liability.
- POE determines the value for money delivered from investment.
- IPD and service division review POE findings.
The following documentation, where applicable, should be available before the review starts:
- an updated requirements definition with any changes agreed during the period up to Gateway Review 4
- updated business case and plans for benefits realisation, which reflect the effect of any requirements changes and the plans for service delivery
- close-out (if the project ends at implementation and a new one begins) and status reports and reconciliations for:
- cost versus budget
- actual versus planned schedule
- risk management
- communication and external relations
- environmental performance
- adherence to statutory requirements.
- an assessment of contractual issues during the project to date
- lessons learned during the project (if the project ends at implementation)
- a plan for performance measurement
- the updated contract (including a list of products)
- test plan and test reports
- progress reports on development and construction
- updated risk and issues logs, including residual risks
- updated contingency and reversion plans
- outline project plans through to completion and detailed plans for the next stage
- the plan for managing change, including expected changes to requirements over time
- details of any facilities not provided to the required specification and any missing or deficient items, with agreed plans for addressing any outstanding issues
- risk management strategies
- benefits management plan
- updated health and safety file
- records of building site visits
- operational and maintenance instructions and warranties.