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13. Appendix A

Example of project objectives:

The Super Clinic Project objectivesTo be achieved by Critical success factors
Implement government's policy commitment to build three super clinics. Building super clinics in Melton, Lilydale and Craigieburn. Manage project planning, design, procurement and construction to deliver project on time, on budget, within Department of Health and government policy requirements.
Improve access to health care in disadvantaged areas of metropolitan Melbourne. Locating new services in areas with poor access to services and growing populations.

Building new capacity for same day and ambulatory diagnosis and treatments.

Site selection to maximise accessibility and allow options for future development.

Choice of services to match local needs and fit with existing and planned services.

Divert demand from existing hospitals.

Providing urgent care services as an alternative for PCT presentations at emergency departments.

Developing alternatives to hospital based care.

Develop services that patients will chose to use in preference to the local hospital ED.

Ensure super clinic facilities and resources provide necessary support services.

Develop well-articulated models of care that provide continuity of care in community setting.

The model of care describes the processes that result in efficient scheduling of patient treatments and procedures.

Scheduling of diagnostic and treatment procedures considers patient needs, minimising the number of visits required.

Improve coordination and integration of health care.

Focusing care on patients not institutional or staff needs.

Enabling health professionals to work in a team environment crossing traditional hospital, community and GP barriers.

Alignment of organisational cultures and practices to create value to care episodes.

Innovative design approaches are used to facilitate the implementation of new work practices.

Sound governance and partnership agreements between Super clinic sponsors.

Innovative management approaches are adopted to complement the model of care.

Improve coordination and integration of health care. Provide a client-centred model of care committed to improving care from the perspective of the individual and those caring for them.

Making services simple to understand.

Helping patients to navigate the system.

Involving family members in care.

Informing, communicating and educating.

Understanding the course of illness and the patients experience outside the clinic.

Being flexible.

Providing an environment and care that is culturally sensitive.

Empowering patients to engage with the health professionals to play an active part in their care.

Schedule services to reduce the time patients spend at a visit.

>Facility supported by advanced and emerging technology that retains functionality over the life of the building.

Incorporates technologies that improve health systems linkages, efficiency and effectiveness.

Flexibility is built into the facility design to cater for future technological advances.

Set broad capital and recurrent operating funding and financing strategies that are sustainable and maximise service and future development opportunities. Ensuring that super clinic partnerships develop robust operating models.

Early agreement on operating model.

The development is designed to support expansion and future development.