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3. Project objectives and critical success factors

This section should summarise the primary objectives of the project.

The objectives will be used extensively throughout the project - including briefings, summary documents, budget papers and communications - it is difficult to justify and support a project without clear objectives, so it is of great value to have these agreed at this early point of the project.

The objectives should:

  1. focus on the key messages for the project
  2. clearly state what Department of Health and Human Services will achieve from the project
  3. be short, precise, measurable and free of jargon
  4. be able to be used to judge the success of the project
  5. be able to be used as evaluation criteria for the high level solutions developed in section 6.

The following table can be used. For simple projects, middle column could be omitted.

This section could include in addition, statements of vision, commitment, partnership or other less tangible objectives that will contribute to the projects success.

The following objectives and critical success factors have been identified for the project.

The project objectivesTo be achieved byCritical success factors

Objectives for the super clinic strategic business case are attached in appendix A as an example.

Note, by measurable it is meant that the objective can reasonably be judged to have succeeded.

For example, an emergency department project could be expected to increase throughput, decrease waiting times, improve triage performance, reduce access block, but not to improve population health outcomes.